Frequently Asked Questions

Skill Tracker FAQs

 

Technical

Can I export student data?

Yes you can! Students can choose to export some or all of their skills that they have logged. This is particularly useful if you want students to have ATL skills in a portfolio or if students are preparing for student/parent/teacher conferences. Skills are exported in PDF format.

Will Skill Tracker work in my school?

Skill Tracker will work in your school if you have IB programmes and students and teachers have access to the internet. Skill Tracker works best when students are able to access the app or web portal on their smartphone, tablet or laptop.

Can Skill Tracker be used with any operating system?

Yes! We have iOS and Android versions. Students can also access their Skill Tracker account via a web browser if they are using their laptops to log skills.

Does Skill Tracker integrate with other learning management systems?

No yet but we are working on it. We know that a lot of schools use ManageBac to plan their curriculum. We have set up our app structure to align with the structure used by ManageBac and are in ongoing discussions about how we can have better integration with learning management systems and Skill Tracker. If you have a learning management system and you’d like to include Skill Tracker data within it, we are very happy to collaborate with your LMS provider to try and make this happen.

How do I add or remove students and teachers or edit classes?

You can easily add, remove or edit users (students, teachers and administrators) by using the School Admin portal. We have designed this so schools can do their own administration without having to lodge a request with Tracker Apps support. Of course, we are here for you if you need help with this process!

How do I set up Skill Tracker at my school?

Simply contact info@tracker-apps.com to get started. You’ll be connected with our tech department who will request student, teacher and class data to personalize Skill Tracker for your school. Once the data is entered, you are ready to go.

What sort of training or support do you provide?

We have designed the software to be as intuitive as possible. During the setup process, students and teachers can access guides for registration and use of the software. We provide teachers with support on how to use Skill Tracker in the classroom as well as guidance on data analysis. We can also provide virtual training sessions for teachers to help them get started with Skill Tracker.

How is my school data protected?

All your school data is stored in our Firebase database, which is protected by the EU General Data Protection Regulation (GDPR). Firebase terms include data processing and security terms and they are also certified under major privacy and security standards. You can read more about it here: Firebase privacy and security

What data do you collect from student users?

  • We collect: Student ID, First & Last Names, Grade, Email Address and Birthdate
  • The data students enter when logging skills: Title of Work, Category, Cluster, Skill Level, Notes & the attachments uploaded

This data is only viewable by the student and their teachers. We don’t share any of this information.

What data do you collect from schools?

  • Student, Teacher and Class-related data.
  • Student: Student ID, First & Last Names, Grade, Email Address and Birthdate.
  • Teacher: Teacher ID, First & Last Names and Email Address.
  • Class: Class name, Teacher name, Student list, Subject, Grade.
  • School data: School Type, Programs they use, School name, Region & Country, Description, Address, Contact number, and Contact email.

This data is only viewable by the school. We don’t share any of this information.

Can I view data from previous years?

Our software archives school data each year which means that you can view data that has been logged in the previous years at your school.

 

Content

How do I view the files that students have attached to their skills?

In the teacher web portal, you can see the files students have logged as evidence when you are in the ‘Skills Logged’ view. Just click on the particular log entry that you’d like to see then click on the file icon.

What if I disagree with the way a student has logged a skill?

This is a great opportunity for a conversation with the individual student about their skill development. Ultimately, it is the student’s responsibility, but your input and guidance may help them to better evaluate their progress.

What if students haven’t logged any skills in my classes?

There are two elements to this question. One aspect could be that students have not been learning the skills that you have planned to teach. In this case it can serve as valuable feedback for your planning and teaching so that you can explicitly address specific skills. Secondly, students may not have been aware that they had learned particular skills. Your class discussions and individual chats with students are an opportunity to make the skill development more explicit and to guide the students as to which skills they may have learned, then give them time to log them. Students may need more explicit instruction or guidance to log their first few skills but once they become more self-aware and familiar with the app, they will easily be able to log skills on their own.

Students may also need additional support in understanding the language of Approaches to Learning. Guided logging with Skill Tracker can help your students understand when they are learning a skill, what this skill is called, and how they can collect evidence of their skill development.

Does Skill Tracker use the same language and ATL categories that are outlined in IB documentation?

Skill Tracker uses the same names as the IB for the five ATL categories and the same names for the ten ATL clusters contained within the categories. The app has been developed by IB teacher practitioners who have thorough knowledge of the IB programmes.

 

Application

How do I compare student data across different subject areas?

On the teacher portal you can view individual student data and review the spread of skills logged across subjects. You can also see an overview of which skills have been logged in which subjects. This is useful to reflect on balance and spread of skill development. Use the ‘My School’ button and then choose the filters you want to apply eg year, subject or student.

How can Skill Tracker help our school meet IB requirements?

The IB requires that ATL skills are planned and monitored. Skill Tracker enables teachers and coordinators to easily view which skills have been learned, which goes beyond simply planning to teach them. The IB requires evidence of monitoring, and Skill Tracker is a perfect tool with which to provide that evidence of ATL implementation. Additionally the IB requires that students can articulate their ATL journey and demonstrate metacognitive skills, Skill Tracker is set up to do just that!

Can Skill Tracker be used for PYP?

Skill Tracker has been designed for the MYP. However, PYP uses the same five categories of ATL skills so PYP students could use the app with guidance from teachers. Teachers would need to remind students of the MYP sub-division of ten clusters, but the categories and specific skills remain the same across programmes.

Can Skill Tracker be used for DP and CP?

Skill Tracker has been designed for the MYP. However, DP and CP uses the same five categories of ATL skills so DP and CP students could very easily use the app. Teachers would need to remind students of the MYP sub-division of ten clusters, but the categories and specific skills remain the same across programmes.

 

Price

Can I have a trial period?

Absolutely! Please contact use to organise a 30-day  free trial.

How long is a subscription?

You can decide the length of your subscription from as short as one month. The power of Skill Tracker is in data collection over an extended period of time so we encourage schools to subscribe for at least one semester.

How much do you charge for teachers to use the app?

Teachers and administrators use the app and web portal for free. We only charge you for the number of student users.

Do you offer discounts?

Yes! We offer discounts for schools who want to register 100 students or more, and for schools that subscribe for a minimum of 12 months. If you’d like to use Skill Tracker and Service Tracker, you’ll receive a 50% discount on the second product.

Have any more questions?

Please feel free to contact us at anytime. We are always happy to chat about our product and how we can help! You can contact us at Info or here on our contact form: Contact

Service Tracker FAQs

 

Technical

Can I export student data?

Yes you can! Students can choose to export some or all of their projects that they have logged. This is particularly useful if you want students to include service learning in a portfolio. Projects are exported in PDF format.

 

Will Service Tracker work in my school?

Service Tracker will work in your school if you have IB programmes, and students and teachers have access to the internet.

 

Can Service Tracker be used with any operating system?

Yes! We have iOS and Android versions. Students can also access their Service Tracker account via a web browser if they are using their laptops to log skills.

 

Does Service Tracker integrate with other learning management systems?

Not yet but we are working on it.

If you have a learning management system and you’d like to include Service Tracker data within it, we are very happy to collaborate with your LMS provider to try and make this happen.

 

How do I add or remove students and teachers?

You can easily add, remove or edit users (students, teachers and administrators) by using the School Admin portal. We have designed this so schools can do their own administration without having to lodge a request with Tracker Apps support. Of course, we are here for you if you need help with this process!

 

How do I set up Service Tracker at my school?

Simply contact info@tracker-apps.com to get started. You’ll be connected with our tech department who will request student, teacher data to configure Service Tracker for your school. Once the data is entered, you are ready to go.

 

What sort of training or support do you provide?

We have designed the software to be as intuitive as possible. During the set up process, students and teachers can access guides for registration and use of the software. We provide teachers with support on how to use Service Tracker in the classroom as well as guidance on data analysis. We can also provide virtual training sessions for teachers to help them get started with Service Tracker.

 

How is my school data protected?

All your school data is stored in our Firebase database, which is protected by the EU General Data Protection Regulation (GDPR). Firebase terms include data processing and security terms and they are also certified under major privacy and security standards. You can read more about it here: Firebase privacy and security

 

What data do you collect from schools?

  • Student and Teacher data.
  • Student: Student ID, First & Last Names, Grade, Email Address and Birthdate.
  • Teacher: Teacher ID, First & Last Names and Email Address.
  • School data: School Type, Programs they use, School name, Region & Country, Description, Address, Contact number, and Contact email.

This data is only viewable by the school. We don’t share any of this information.

 

Can I view data from previous years?

Our software archives school data each year which means that you can view data that has been logged in the previous years at your school.

 

Content

How do I view data that students have logged?

The teacher portal provides several different data views. You can see data related to all service projects as well as view individual student projects, including files that students have uploaded.

 

What if I disagree with what a student has logged?

This is a great opportunity for you to meet and discuss this with a student. The data provides a basis for your conversation and helps both you and the student understand what the concerns may be.

 

Application

What are the five stages?

The five stages offer a framework of process for students undertaking service learning as they consider what they would like to do, make plans, and carry out their ideas. The five stages are inspired by the work of Cathy Berger Kaye and are outlined in the documentation for MYP, DP and CP. Students follow a process where they investigate, prepare, take some form of action, reflect on what they have done along the way, and demonstrate their understandings and the process. By using these five stages students have a structure they can then apply to future situations with confidence.

 

With this app, what is the difference between a project and an experience?

The IB uses the term CAS experience to describe a specific event, which may be a one-off. It describes projects in terms of longer term applications with students initiating, investigating, planning, taking action and reflecting. Service Tracker uses the five stages of service learning that the IB attaches to CAS projects (in the DP), although they can very easily be applied to one-off events too. In such cases we want students to consider what they wish to achieve and to reflect upon what they learned and how they felt. We would recommend that schools use Service Tracker for both longer and shorter term projects and experiences, even when the students haven’t planned or investigated.

 

Why does Service Tracker incorporate learner profile and ATL?

In conducting service learning projects and experiences students will develop learner profile attributes and learn and practice ATL skills. It is important that students appreciate this fact and the app helps them to gain that awareness and understanding.

 

What are the seven service learning outcomes?

In MYP, DP and CP the IB asks that students work towards achieving seven prescribed service learning outcomes. They are almost exactly the same across IB programmes. The app enables students to be aware of the outcomes and to reflect against those that they are developing. This is crucial for coordinators in the DP and CP when they need to judge a students’ progress against the outcomes.

 

How does this app fit with our school CAS Handbook?

The handbook is a useful tool for understanding the overview of CAS and to know how to contact key people and organisations, and to know deadlines. For everything else, the app has you covered! It is best to use them in conjunction with each other.

 

How can we show our level of application?

Students may undertake a service project over the course of many weeks or months, which shows a different level of commitment than something that lasts for hours or days. In the reflection section, the fifth stage, of the app it is important that students state their time commitment. There is no special section for it as the app design looks to place an emphasis on quality of service and reflection over quantity.

 

What kind of reflection is expected?

The IB has highlighted different forms of reflection that are evidenced in other parts of the MYP, DP and CP. From service learning we look for affective reflection, so students should write about, and provide evidence for, ways in which they have changed and how it made them feel.

 

Can teachers provide feedback through the app?

Not yet.  We recommend face-to-face feedback or written feedback that is constructive and encouraging. Feedback can be based upon the reflections written in the app. If teachers or supervisors have provided feedback to the students, the students can include this in the app by uploading the feedback as a PDF, audio file, document etc.

 

What kind of evidence should students upload?

Students can provide evidence of their learning outcome development in many ways - word processed documents, video, audio, powerpoint, photos and many more! Students using Service Tracker should log in via the web portal to be able to upload all file types.

 

Does the app support the DP CAS interview process?

Not year! There are a minimum of three interviews between a student and the coordinator where

student progress is discussed. Encouragement and advice is given. The interviews should

occur at least twice in the first year of the Diploma Programme and once in the second year with each interview outcome documented. This final and third interview is a discussion of

the student’s engagement and their achievement of the seven service learning outcomes. The planning and reflections logged on Service Tracker are very useful to provide discussion points in each interview.

 

What is the demonstration stage?

In many schools students may be asked to demonstrate what they have achieved in a particular experience or project. This could be in the form of an assembly, presentation or website article. Whichever it is, this can be uploaded in the demonstration stage. If there was no demonstration, students can move on to the reflection stage, as this stage is the only one that is optional and can be missed out.

 

Why can’t students log actions in stage 3 without having to complete stage 1 and 2?

The purpose of service learning is that students engage in inquiry and planning before carrying out actions. This supports meaningful engagement in service learning experiences, and encourages students to reflect on the reason why an action may be required.

 

Price

How long is a subscription?

You can decide the length of your subscription from as short as one month. Because service learning is a long term process, we recommend that schools subscribe to Service Tracker for at least one semester.

 

Do you offer discounts?

Yes! We offer discounts for schools who want to register 100 students or more, and for schools that subscribe for a minimum of 12 months. If you’d like to use Skill Tracker and Service Tracker, you’ll receive a 50% discount on the second product. Our subscription period is for one year. You can start your subscription at any time in the year.

 

How much do you charge for teachers to use the app?

Teachers and administrators use the app and web portal for free. We only charge you for the number of student users.

Disclaimer

This work/product/service has been developed independently from and is not endorsed by the International Baccalaureate Organization. International Baccalaureate, Baccalauréat International, Bachillerato Internacional and IB are registered trademarks owned by the International Baccalaureate Organization.